Due to Covid-19 and excessive usage, our networks have issued the following effective immediately:
Our carrier partners decided to enforce Fair Use Policy on all RAI packages. This has put our customers and us in a difficult situation. Approximately 20% of our customers have been impacted by this change. Our new plans from our carriers are 100GB to 300GB plans. This is our new normal moving forward. With these changes, we are asking customers to monitor how they use the internet. We appreciate your patience during this time of transition for our customers and our company.
Usage that exceeds 10 GB per day is considered abnormal use and will result in the account being flagged for review. If you require more data than 10GB per day, we suggest you buy a second unit and SIM Card which would get you to 20GB per day.
Copyright © 2020 NetPro1 - All Rights Reserved. NetPro1 participates in Carrier Grade NAT, as does many Internet Service Providers (ISP). This means customers who use our service will not always have the same public IP address. The public IP address can and will change periodically. If customers participate in hosting online games, use security cameras, or conduct any port forwarding, they will be required to purchase a Static IP. This will provide them with a consistent IP address for the port forwarding to work properly. These Static IPs cost an additional $10 per month for a single /30 IP address which will provide up to 1 usable IPs. Plus any setup charges. Charges for support not NetPro1 equipment or routers. Site Visit $100.00 Labor per hour $125.00. Residential service speeds not guaranteed this is best effort network only.
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