Support

NetPro1 High Speed Internet provides the speed, reliability, and connectivity you deserve.

At NetPro1, we pride ourselves in exceptional customer service responsive to their needs. Here you will find information on frequently asked questions. NetPro1 has an experienced support staff to assist you with setting up and troubleshooting equipment. They are willing and have the knowledge to assist you with any issues you may have.

Charges for support not NetPro1 equipment or routers. Site Visit $100.00 Labor per hour $125.00

Have an app that is not currently working? Check here first: www.downdetector.com

For Remote Support Click here

Monday through Friday – 9 a.m. to 5 p.m.

Saturday – Closed
Sunday – Closed
Holiday Hours – Closed

Phone:

830.563.4100

Support – support@netpro1.com
Sales – sales@netpro1.com
Billing – billing@netpro1.com

Check out our Frequently Asked Questions to find responses to common issues.

Attn: NetPro1 Copyright Abuse Agent

1406 E Main St.

Suite 200 Box 223

Fredericksburg, TX 78624

Phone – 833-638-7761

Email – abuse@netpro1.com

Click here to review NetPro1s Terms and Conditions and other applicable acceptable use policies.

Copyright © 2022 NetPro1 - All Rights Reserved. NetPro1 participates in Carrier Grade NAT, as does many Internet Service Providers (ISP). This means customers who use our service will not always have the same public IP address. The public IP address can and will change periodically. If customers participate in hosting online games, use security cameras, or conduct any port forwarding, they will be required to purchase a Static IP. This will provide them with a consistent IP address for the port forwarding to work properly. These Static IPs cost an additional $20 per month for a single /30 IP address which will provide up to 1 usable IPs. Plus any setup charges. Charges for support not NetPro1 equipment or routers. Site Visit $100.00 Labor per hour $125.00. Residential service speeds not guaranteed this is best effort network only.